Shipping policy
Same Day Dispatch*
Orders placed before 11am AEST are dispatched the same day* from our warehouse in Agnes Water, QLD, Australia. This excludes public holidays, weekends, and some exceptions - see below.
*Same Day Dispatch Exceptions
No orders will be dispatched on these dates:
- NO CURRENT EXCEPTIONS
Shipping Costs
| Destination | Cost | Free shipping over |
| Australia | $8.95 AUD | $60 AUD |
| Canada | $9.95 CAD | $60 CAD |
| EU | Calculated at checkout | €60 EUR |
| New Zealand | $9.95 NZD | $60 NZD |
| UK | Calculated at checkout | £60 GBP |
| USA | $8.95 USD | $40 USD |
| Rest of World | Calculated at checkout | Calculated at checkout |
Estimated Shipping Time
Australia
Estimated shipping time after dispatch:
| State | Express Shipping | Standard Shipping |
| ACT | 1-2 business days | 3-5 business days |
| NSW | 2-3 business days | 3-5 business days |
| NT | 3-5 business days | 8-11 business days |
| QLD | 1-2 business days | 2-4 business days |
| SA | 2-3 business days | 5-6 business days |
| TAS | 2-3 business days | 5-7 business days |
| VIC | 2-3 business days | 4-6 business days |
| WA | 3-4 business days | 7-9 business days |
International
Estimated shipping time after dispatch:
| Destination | Standard |
| Canada | 6-10 business days |
| EU | 8-12 business days+ |
| New Zealand | 8-12 business days |
| Singapore | 6-10 business days |
| USA | 6-10 business days |
| UK | 6-10 business days |
For more details on other shipping destinations outside Australia, please check Estimated Shipping Times according to your location to determine shipping times.
We are unable to process a refund if your order is delayed during shipping.
All products are shipped using Australia Post. Risk in the products passes from us to you once we have delivered the product(s) to the carrier.
Standard shipping time applies and will vary according to your shipping address.
Estimated shipping times are to metropolitan areas of major cities, excludes time in customs if applicable, and may be subject to delay due to causes outside of Australia Post's control.