Terms of service

WEBSITE TERMS OF USE
These Terms of Use ("Terms" or “Agreement”) govern your use of the Tielka website ("Site") and form a binding contractual agreement between you, the user of the Site and us, Tielka Pty Ltd ACN 138 694 569.

For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Site. You can contact us on info@tielka.com.

By using the Site you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them.

LICENCE TO USE SITE
1. We grant you a non-exclusive, world-wide, non-transferable licence to use the Site in accordance with the terms and conditions set out in this Agreement.

2. You may access and use the Site (including any incidental copying that occurs as part of that use) in the normal manner and may also print one copy of any page within the Site for your own personal, non-commercial use.

3. You must not add any content to the Site without our express authorisation.

4. The Site contains links to other websites as well as content added by people other than us. We do not endorse, sponsor or approve any such user generated or any content available on any linked website.

5. You acknowledge and agree that:

- we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion; and
- the Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

INTELLECTUAL PROPERTY RIGHTS
Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Site.

WARRANTIES
By using the Site, you represent and warrant to us that you have the legal capacity to enter these Terms.

DESCRIPTION OF PRODUCTS
We endeavour to be as accurate as possible in any product descriptions provided on the Site. However, we cannot warrant that such descriptions are complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

LIABILITY
To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.

To the full extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.

These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:

1. in the case of goods:

- the replacement of the goods or the supply of equivalent goods;

- the repair of the goods;

- the payment of the cost of replacing the goods or of acquiring equivalent goods; or

- the payment of having the goods repaired, and

2. in the case of services:

- the supply of the services again; or

- the payment of the cost of having the services supplied again.

TERMINATION
These Terms terminate automatically if, for any reason, we cease to operate the Site.

We may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.

GENERAL
You must not assign, sublicense or otherwise deal in any other way with any of your rights under these Terms.

If a provision of these Terms are invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

This Agreement is governed by the laws of Queensland, Australia and each party submits to the jurisdiction of the courts of Queensland.

PAYMENT
All products sold by us, Tielka Pty Ltd ACN 138 694 569 are quoted and charged in Australian Dollars.

PASSING OF TITLE
Title of the goods shall not pass to you until payment in full for the goods has been received by us.

RETURNS, EXCHANGES AND CLAIMS
To claim a refund or exchange, you must:

provide sufficient details of how the products are defective;
seek approval from us via email or phone and make the goods available for inspection by us within 14 days of purchase;
not dispose of, damage, lose or destroy the goods; and
provide proof of purchase.

DELIVERY
Risk in the products passes from us to you once we have delivered the product(s) to the carrier.

All products are shipped using Australia Post. Express shipped items should arrive 5-7 days after we receive payment.

In rural and regional areas of Australia, delivery times for Express Parcel Services refer to delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If you are in doubt, please check with your local Post Office.

CREDIT CARD PAYMENT
We accept credit cards via a third party payment gateway.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.